1. Who We Are
UKTradesHub ("we", "us", "our") operates the websites uktradesportal.co.uk and uktradeshub.co.uk. Our registered address is ..... To contact us, email [email protected].
2. What Data We Collect
We collect the following categories of personal data depending on how you use our platform:
- Identity data — first name, last name, business name (contractors)
- Contact data — email address, mobile number, landline (optional), postcode
- Technical data — IP address, browser type, device type, pages visited, session duration
- Transaction data — details of services you have requested or received through the platform
- Profile data — account credentials, preferences, feedback and survey responses
- Marketing data — your preferences in receiving marketing communications from us
- Trade data (contractors only) — trade type, qualifications, insurance details, coverage areas, years trading, company type
We do not collect any special category personal data (such as health data, biometric data or criminal records) unless you voluntarily provide it.
3. How We Collect Your Data
- Direct interactions — when you register an account, submit a job request, complete a survey or contact us
- Automated technologies — cookies, server logs and similar tracking technologies when you use our websites
- Third parties — if you sign in using Google, we receive basic profile information (name, email) from Google in accordance with their privacy policy
4. How We Use Your Data
We use your personal data for the following purposes, on the following legal bases:
- To create and manage your account — contract performance
- To match homeowners with tradespeople — contract performance
- To notify tradespeople of jobs in their area — contract performance
- To verify contractor credentials and qualifications — legitimate interests
- To send service-related communications — contract performance
- To send marketing communications (where opted in) — consent
- To conduct surveys and improve the platform — legitimate interests
- To comply with legal obligations — legal obligation
- To detect and prevent fraud — legitimate interests
5. Sharing Your Data
We share your personal data only in the following circumstances:
- Between homeowners and tradespeople — contact details are only shared once a tradesperson has accepted a job. Until that point, your details remain private.
- Service providers — we use third-party providers for hosting, email delivery, SMS notifications and payment processing. These providers act as data processors on our behalf and are bound by data processing agreements.
- Legal requirements — where required by law, court order or regulatory authority.
We never sell your personal data to third parties for marketing purposes.
6. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter in case of disputes or legal obligations. Job request data is retained for 24 months. Account data is retained until you request deletion. Survey data is anonymised after 12 months.
7. Your Rights
Under UK GDPR and the Data Protection Act 2018, you have the following rights:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data in certain circumstances
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent — where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Cookies
We use cookies and similar tracking technologies. Please see our Cookie Policy for full details.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or damage. All data is transmitted over encrypted connections (HTTPS). Passwords are hashed and never stored in plain text.
10. International Transfers
Your data is stored on servers within the UK and European Economic Area (EEA). Where we use third-party providers based outside the UK/EEA, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
11. ICO Registration
We are registered with the Information Commissioner's Office (ICO). Our registration number is ..... You have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of any material changes by email. The date of the most recent revision appears at the top of this page.
