UKTradesHub is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page provides additional information about how we handle your rights under these laws.
UKTradesHub is the data controller for personal data processed through our platform. Our ICO registration number is ..... Our registered address is .....
Contact our data team: [email protected]
Right of Access (Article 15)
You can request a copy of all personal data we hold about you. We will provide this within 30 days, free of charge, in a commonly used electronic format.
Right to Rectification (Article 16)
If any data we hold is inaccurate or incomplete, you can ask us to correct it. We will act within 30 days.
Right to Erasure (Article 17)
You can ask us to delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where there is no overriding legitimate reason to retain it. Some data may be retained for legal compliance purposes.
Right to Restrict Processing (Article 18)
You can ask us to temporarily stop using your data whilst a dispute about accuracy or legitimacy is resolved.
Right to Data Portability (Article 20)
Where processing is based on consent or contract, and carried out by automated means, you can request your data in a structured, machine-readable format (JSON or CSV).
Right to Object (Article 21)
You can object to processing based on legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds. You can also object to direct marketing at any time — we will stop immediately.
Rights Related to Automated Decision-Making (Article 22)
We use automated systems to match homeowners with tradespeople. This is necessary for contract performance. You can request human review of any automated decision that significantly affects you.
Email us at [email protected] with the subject line "Data Rights Request". We may ask you to verify your identity before processing the request. We will respond within 30 days.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay and in any event within 72 hours of becoming aware of the breach, as required by Article 34 of UK GDPR.
